Last Updated: 08/06/2026
At Idukki Spices & Herbs Private Limited, we take care to pack and deliver our spices in good condition. Since spices are food products, we follow a clear return and refund policy to protect product quality, safety, and customer trust.
Please read this policy before placing an order on our website.
1. Return Eligibility
Due to food safety reasons, we do not accept returns for opened, used, or tampered products.
Returns may be accepted only in the following cases:
- The product received is damaged.
- The product received is wrong.
- The product packet is leaking or broken.
- The product is missing from the order.
- The product is not the same as what you ordered.
To request a return, please contact us within 48 hours of delivery.
2. Products Not Eligible for Return
We cannot accept returns in the following cases:
- The product has been opened or used.
- The product seal or packaging is broken by the customer.
- The product was stored incorrectly after delivery.
- The customer ordered the wrong product or pack size.
- The request is made after 48 hours of delivery.
- The product is returned without approval from our team.
3. How to Request a Return
To raise a return request, please contact us with the following details:
- Order number.
- Full name.
- Phone number or email address.
- Clear photos or video of the product and outer package.
- Reason for return.
Our team will review your request and respond as soon as possible.
4. Refund Policy
Refunds are processed only after our team checks and approves the return or complaint.
If your refund is approved, the amount will be refunded to your original payment method. Refunds may take 5 to 10 working days to reflect in your account, depending on your bank or payment provider.
In some cases, we may offer a replacement instead of a refund.
5. Replacement Policy
We may offer a replacement if:
- The product was damaged during delivery.
- The wrong product was sent.
- The product was missing from the order.
- The issue is reported within 48 hours of delivery.
Replacement depends on stock availability. If the same product is not available, we may offer a refund or an alternate product after your approval.
6. Order Cancellation
You can request order cancellation before the order is packed or shipped.
Once the order is shipped, cancellation may not be possible. In such cases, the order will follow our return and refund policy.
To cancel an order, please contact us quickly with your order number.
7. Shipping Charges
Shipping charges are non-refundable unless the issue is due to a mistake from our side.
If the return is approved because of damage, wrong product, or missing product, we will guide you on the next steps.
8. Damaged Package at Delivery
If the outer package is badly damaged at the time of delivery, please take photos before opening it.
If possible, record a short video while opening the package. This helps us check the issue clearly and resolve it faster.
9. Quality Concerns
If you have any concern about aroma, texture, colour, or packing, please contact us within 48 hours of delivery.
We will review the concern with care. Since spices are natural products, small changes in size, shape, colour, or aroma may happen from batch to batch.
10. Contact Us
For return, refund, replacement, or cancellation support, you can contact us at:
Idukki Spices & Herbs Private Limited
Email: idukki.spicesandherbs@gmail.com
Phone: +91-9496545955
Website: www.idukkispices.in
Address: Vazhureth Building, Mahadevikadu, Karthikapally, Alappuzha, Kerala 690516